Clean and Co Policy
🚗 Clean and Co – Mobile Detailing Policy
Effective Date: 20th August, 2025
Business Name: Clean and Co
Contact Info: 0466047001 | atcleanandco@gmail.com | www.cleanandcosyd.com.au
1. 📅 Appointments & Scheduling
All detailing services must be booked in advance through our website, phone, or social media.
A confirmation message will be sent after your booking.
Clients will be given a 24 hour notice prior to appointment to confirm booking.
Please ensure your vehicle is accessible and ready at the scheduled time.
Clients will be asked to supply access to a powerpoint and a tap for further efficiency.
2. 💳 Deposits & Payments
New clients are required to pay a non-refundable deposit of 25% at the time of booking. This secures your spot and will be applied to your final bill.
Full payment is due upon service completion. We accept cash, credit/debit cards, and Invoices.
Pricing is based on service type and vehicle condition. Final rates may vary for excessive dirt, pet hair, or special requests.
Clients who receive invoices are required to pay within a week, Prior to invoice being sent.
3. ❌ Cancellations & No-Shows
We require at least 24 hours' notice for cancellations or reschedules.
Cancellations made within 24 hours will result in loss of deposit.
No-shows may be refused future service or charged a fee if it becomes a repeated occurrence.
Loyalty clients (see Section 6) are eligible for no cancellation fees.
4. 🕒 Late Arrivals (Mobile Details)
A 15-minute grace period is allowed. Delays beyond this may result in a shorter service or rescheduling.
If you are unreachable or the vehicle is not accessible, the appointment will be marked as a no-show.
5. 🚙 Vehicle Condition
Please remove all personal belongings and valuables before service. Clean and Co is not responsible for lost or damaged items left in the vehicle.
Heavily soiled interiors, mold, pest infestations, or biohazards may incur additional charges or require rescheduling.
Clients will be notified of any potential surcharges before work begins.
6. 💎 Loyalty Program
We appreciate our regular customers! Clean and Co offers exclusive benefits for loyalty clients:
10% off every 5th full-service detail
One free upgrade (e.g., wax sealant, premium interior shampoo) per year
Priority booking access during peak times
No cancellation fee towards loyal clients
To qualify, clients must complete at least 4 full-service details within a 12-month period.
7. 🚘 Fleet Services
Clean and Co offers discounted rates for clients with fleets of 3 or more vehicles, including commercial vehicles.
Custom pricing based on fleet size, service frequency, and vehicle types
Monthly billing options available for businesses
On-site service available for qualifying clients
Contact us directly for a fleet assessment and custom quote
8. ⚠️ Damage & Liability Disclaimer
Our team handles every vehicle with care. However, Clean and Co is not liable for:
Pre-existing damage (scratches, dents, weak paint)
Mechanical or electrical issues unrelated to detailing
Items left in the vehicle
We will document existing damages prior to service when applicable.
9. 🌧️ Weather & Access Policy (Mobile Services)
For mobile appointments, inclement weather (rain, high winds, extreme temperatures) may lead to rescheduling.
If access to the vehicle is unsafe or the location lacks adequate space/water supply, the appointment may be cancelled or moved.
Services for Emergency or Biohazards during inclement weather will still be granted.
10. ✅ Satisfaction Guarantee
If you're not satisfied with your service, please contact us within 24 hours of your appointment.
We will address your concern promptly. Redos or partial refunds are issued at management's discretion.
Refunds are not guaranteed unless a service was incomplete or not performed as promised.
11. 🔒 Privacy
All client information is kept confidential and used solely for scheduling, communication, and internal marketing.
We do not share or sell client data.
Client Registration plates are covered with our custom business display plates for further confidentiality.
12. 👥 Employee Conduct
Our team members are trained professionals and are expected to maintain respectful, courteous behavior at all times.
Any inappropriate behavior from clients or toward our staff may result in immediate termination of service.
Any inappropriate behavior from staff or toward the client may result in immediate termination of service.
Thank you for choosing Clean and Co – where your vehicle gets the care it deserves.
We look forward to serving you again soon!